Returns & Exchanges

At Ivy City Co, we want you to love every piece you purchase. If your order isn't a perfect fit, we offer easy returns and exchanges within 30 days of delivery to ensure you find your dream dress.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

2

Choose Your Option

Select whether you would like to receive a refund to your original payment method, store credit, or an even exchange for a different size.

3

Print and Pack

Download and print the prepaid shipping label provided by the portal, then securely pack your items in their original packaging with tags still attached.

4

Drop Off and Track

Drop off your package at the designated carrier location and keep your tracking number handy as we process your return within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing