Frequently Asked Questions
Everything you need to know about your Ivy City Co purchase.
How do I determine my correct size?
Each product page features a detailed size chart specifically for that garment. We recommend measuring yourself and comparing your results to the 'Garment Measurements' section for the most accurate fit.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' cannot be returned.
When will my order ship?
Standard orders typically process within 2-4 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery status.
Do you offer international shipping?
Yes, Ivy City Co ships to many countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on your specific location and chosen carrier.
How should I care for my Ivy City Co dresses?
To maintain the quality of our intricate fabrics and embroidery, we generally recommend hand washing in cold water and laying flat to dry, or professional dry cleaning.
Can I change or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we have a very limited window for changes. Please contact our support team immediately, though we cannot guarantee modifications once an order enters fulfillment.